PLUMBING QUESTIONS

This section will answer your most frequently asked plumbing questions.

Is backflow testing required?


Numerous province regulations require all backflow prevention devices to be tested annually. These devices are required to keep the water that passes through them and into the plumbing system beyond them from coming back into the water supply, while protecting the quality and safety of the drinking water system. Just like the individual parts of your car, backflow prevention devices have parts that can break down and wear out. Annual backflow tests can help to ensure the drinking water supplied to your home remains safe.




Will the water be shut off during the backflow test?


Yes, the water will be turned off for a brief time, depending on what the device serves.




How long does the backflow test take?


The actual “Test” only takes a short time, about 10-15 minutes.




How often do I get my backflow tested?


Generally you will only be required to test a device once a year. However if a device fails in some point and needs to be repaired, we are required to submit a Test Report after the repair is made.




When do I know it's time for my backflow test?


You will be advised by your local water or health department when it is time to have your device tested. It usually stays the same month every year, however, this is entirely controlled by the water or health department.




What Is a backflow device?


A backflow device is simply a check valve. It allows the water to flow in one direction only. While there are several types of devices, their primary purpose is to allow the flow of water in only one direction. It is used to protect potable water supplies from contamination or pollution due to backflow.





Is backflow testing required?


Numerous province regulations require all backflow prevention devices to be tested annually. These devices are required to keep the water that passes through them and into the plumbing system beyond them from coming back into the water supply, while protecting the quality and safety of the drinking water system. Just like the individual parts of your car, backflow prevention devices have parts that can break down and wear out. Annual backflow tests can help to ensure the drinking water supplied to your home remains safe.




Will the water be shut off during the backflow test?


Yes, the water will be turned off for a brief time, depending on what the device serves.




How long does the backflow test take?


The actual “Test” only takes a short time, about 10-15 minutes.




How often do I get my backflow tested?


Generally you will only be required to test a device once a year. However if a device fails in some point and needs to be repaired, we are required to submit a Test Report after the repair is made.




When do I know it's time for my backflow test?


You will be advised by your local water or health department when it is time to have your device tested. It usually stays the same month every year, however, this is entirely controlled by the water or health department.




What Is a backflow device?


A backflow device is simply a check valve. It allows the water to flow in one direction only. While there are several types of devices, their primary purpose is to allow the flow of water in only one direction. It is used to protect potable water supplies from contamination or pollution due to backflow.





How can Crush assist you with your sewer lines?


Call us and schedule a video inspection with our Super Cam. Our Camera saves you time, money, and the headache of guessing how to fix your sewer line. We’ll give you an estimate and a time frame and help that headache go away.




Why do I keep having drainage backups and problems over and over?


The age and condition of your home and sewer line could be the problem. The sewer pipe used in the past was either concrete, transite (a lighter concrete material), clay, or Orangeburg (made of layers of a tarpaper-like material). • Concrete and transite piping was a very porous material with very loose and unsealed connections, allowing roots to find openings into the pipes. • The Orangeburg piping blisters and bubbles over the years leaving the pipe sometimes totally restricted or collapsed. • Clay piping had joints every 3’ and those joints were very thin connections which allowed settling of the pipe in many spots, causing low spots and breaks or disconnections of joints. Our Super Cam allows us to video inspect the inside of your sewer line to evaluate the problem, whether it’s a break in the line, bad connections, or roots growing inside the line. Give us a call today. We can also determine the type of piping you have, the depth of the line, the length of the line, and which direction the line goes.




When I flush the toilet, why does water come up in my tub?


• When a sewer line to the city or to a septic tank is plugged, any water flushed into the sewer line will come up in the lowest drain in the house, which is either a tub, shower, or floor drain. • The more water flushed down the system through toilets, washer, dishwasher, or sinks, the more water will come up at that lowest point. Give us a call to clean your main sewer line between the house and the city or septic tank with our drain cleaning machine. We can clean that main sewer line through a clean-out, a pulled toilet, or a roof vent. If you don’t have a clean-out installed outside your home, we are prepared to excavate and install one at ground level for you.




Why do I hear gurgling sound when my washing machine empties?


• When a washer drains, it forces a lot of water down the drain at one time. If the drain is not vented properly, air bubbles trying to escape the drain line will cause the gurgling sound. • Also, the drain line could be restricted by a buildup of soap and grease in the line. • All drains in the house need to have proper venting for smooth drainage. If you are hearing gurgling when your washing machine empties, give us a call and we will determine what your exact problem is.




Why am I standing in two inches of water when showering?


• Tub and bathroom sink drains are only 1 ½” – 2” in diameter and can get a buildup of soap, shampoo, oils, dirt, and hair over a period of time, which causes slow drainage or even backup. • These drains may be 10’-15’ away from the 4” main sewer line, so the possibility of low spots or bad connections could cause drainage problems. • Placing a strainer of some kind over the drain to catch hair or other objects could help to keep your tub drain running smoother longer and decrease the chances of backups. Our small drain cleaning machine could clean and clear that buildup away. If you are standing in water during your shower, contact us and we will get your shower draining quickly again.




Why does my kitchen sink drain so slowly?


• Sink drains are only 1 ½” -2” in diameter pipes and over time, soap, grease, and food debris may buildup in the line and cause slow drainage. • Kitchen drains are sometimes 30’-40’ away from the 4” main sewer line, so there could be low places in the line, or bad joints or elbow in the line where food debris or soap/grease buildup may gather and cause slow drainage. If your kitchen drain is running slowly, give us a call and we can come out to get your drains running smoothly again.





Is backflow testing required?


Numerous province regulations require all backflow prevention devices to be tested annually. These devices are required to keep the water that passes through them and into the plumbing system beyond them from coming back into the water supply, while protecting the quality and safety of the drinking water system. Just like the individual parts of your car, backflow prevention devices have parts that can break down and wear out. Annual backflow tests can help to ensure the drinking water supplied to your home remains safe.




Will the water be shut off during the backflow test?


Yes, the water will be turned off for a brief time, depending on what the device serves.




How long does the backflow test take?


The actual “Test” only takes a short time, about 10-15 minutes.




How often do I get my backflow tested?


Generally you will only be required to test a device once a year. However if a device fails in some point and needs to be repaired, we are required to submit a Test Report after the repair is made.




When do I know it's time for my backflow test?


You will be advised by your local water or health department when it is time to have your device tested. It usually stays the same month every year, however, this is entirely controlled by the water or health department.




What Is a backflow device?


A backflow device is simply a check valve. It allows the water to flow in one direction only. While there are several types of devices, their primary purpose is to allow the flow of water in only one direction. It is used to protect potable water supplies from contamination or pollution due to backflow.





How can Crush assist you with your sewer lines?


Call us and schedule a video inspection with our Super Cam. Our Camera saves you time, money, and the headache of guessing how to fix your sewer line. We’ll give you an estimate and a time frame and help that headache go away.




Why do I keep having drainage backups and problems over and over?


The age and condition of your home and sewer line could be the problem. The sewer pipe used in the past was either concrete, transite (a lighter concrete material), clay, or Orangeburg (made of layers of a tarpaper-like material). • Concrete and transite piping was a very porous material with very loose and unsealed connections, allowing roots to find openings into the pipes. • The Orangeburg piping blisters and bubbles over the years leaving the pipe sometimes totally restricted or collapsed. • Clay piping had joints every 3’ and those joints were very thin connections which allowed settling of the pipe in many spots, causing low spots and breaks or disconnections of joints. Our Super Cam allows us to video inspect the inside of your sewer line to evaluate the problem, whether it’s a break in the line, bad connections, or roots growing inside the line. Give us a call today. We can also determine the type of piping you have, the depth of the line, the length of the line, and which direction the line goes.




When I flush the toilet, why does water come up in my tub?


• When a sewer line to the city or to a septic tank is plugged, any water flushed into the sewer line will come up in the lowest drain in the house, which is either a tub, shower, or floor drain. • The more water flushed down the system through toilets, washer, dishwasher, or sinks, the more water will come up at that lowest point. Give us a call to clean your main sewer line between the house and the city or septic tank with our drain cleaning machine. We can clean that main sewer line through a clean-out, a pulled toilet, or a roof vent. If you don’t have a clean-out installed outside your home, we are prepared to excavate and install one at ground level for you.




Why do I hear gurgling sound when my washing machine empties?


• When a washer drains, it forces a lot of water down the drain at one time. If the drain is not vented properly, air bubbles trying to escape the drain line will cause the gurgling sound. • Also, the drain line could be restricted by a buildup of soap and grease in the line. • All drains in the house need to have proper venting for smooth drainage. If you are hearing gurgling when your washing machine empties, give us a call and we will determine what your exact problem is.




Why am I standing in two inches of water when showering?


• Tub and bathroom sink drains are only 1 ½” – 2” in diameter and can get a buildup of soap, shampoo, oils, dirt, and hair over a period of time, which causes slow drainage or even backup. • These drains may be 10’-15’ away from the 4” main sewer line, so the possibility of low spots or bad connections could cause drainage problems. • Placing a strainer of some kind over the drain to catch hair or other objects could help to keep your tub drain running smoother longer and decrease the chances of backups. Our small drain cleaning machine could clean and clear that buildup away. If you are standing in water during your shower, contact us and we will get your shower draining quickly again.




Why does my kitchen sink drain so slowly?


• Sink drains are only 1 ½” -2” in diameter pipes and over time, soap, grease, and food debris may buildup in the line and cause slow drainage. • Kitchen drains are sometimes 30’-40’ away from the 4” main sewer line, so there could be low places in the line, or bad joints or elbow in the line where food debris or soap/grease buildup may gather and cause slow drainage. If your kitchen drain is running slowly, give us a call and we can come out to get your drains running smoothly again.





How can Crush assist you with your sewer lines?


Call us and schedule a video inspection with our Super Cam. Our Camera saves you time, money, and the headache of guessing how to fix your sewer line. We’ll give you an estimate and a time frame and help that headache go away.




Why do I keep having drainage backups and problems over and over?


The age and condition of your home and sewer line could be the problem. The sewer pipe used in the past was either concrete, transite (a lighter concrete material), clay, or Orangeburg (made of layers of a tarpaper-like material). • Concrete and transite piping was a very porous material with very loose and unsealed connections, allowing roots to find openings into the pipes. • The Orangeburg piping blisters and bubbles over the years leaving the pipe sometimes totally restricted or collapsed. • Clay piping had joints every 3’ and those joints were very thin connections which allowed settling of the pipe in many spots, causing low spots and breaks or disconnections of joints. Our Super Cam allows us to video inspect the inside of your sewer line to evaluate the problem, whether it’s a break in the line, bad connections, or roots growing inside the line. Give us a call today. We can also determine the type of piping you have, the depth of the line, the length of the line, and which direction the line goes.




When I flush the toilet, why does water come up in my tub?


• When a sewer line to the city or to a septic tank is plugged, any water flushed into the sewer line will come up in the lowest drain in the house, which is either a tub, shower, or floor drain. • The more water flushed down the system through toilets, washer, dishwasher, or sinks, the more water will come up at that lowest point. Give us a call to clean your main sewer line between the house and the city or septic tank with our drain cleaning machine. We can clean that main sewer line through a clean-out, a pulled toilet, or a roof vent. If you don’t have a clean-out installed outside your home, we are prepared to excavate and install one at ground level for you.




Why do I hear gurgling sound when my washing machine empties?


• When a washer drains, it forces a lot of water down the drain at one time. If the drain is not vented properly, air bubbles trying to escape the drain line will cause the gurgling sound. • Also, the drain line could be restricted by a buildup of soap and grease in the line. • All drains in the house need to have proper venting for smooth drainage. If you are hearing gurgling when your washing machine empties, give us a call and we will determine what your exact problem is.




Why am I standing in two inches of water when showering?


• Tub and bathroom sink drains are only 1 ½” – 2” in diameter and can get a buildup of soap, shampoo, oils, dirt, and hair over a period of time, which causes slow drainage or even backup. • These drains may be 10’-15’ away from the 4” main sewer line, so the possibility of low spots or bad connections could cause drainage problems. • Placing a strainer of some kind over the drain to catch hair or other objects could help to keep your tub drain running smoother longer and decrease the chances of backups. Our small drain cleaning machine could clean and clear that buildup away. If you are standing in water during your shower, contact us and we will get your shower draining quickly again.




Why does my kitchen sink drain so slowly?


• Sink drains are only 1 ½” -2” in diameter pipes and over time, soap, grease, and food debris may buildup in the line and cause slow drainage. • Kitchen drains are sometimes 30’-40’ away from the 4” main sewer line, so there could be low places in the line, or bad joints or elbow in the line where food debris or soap/grease buildup may gather and cause slow drainage. If your kitchen drain is running slowly, give us a call and we can come out to get your drains running smoothly again.





Does Crush provide a toilet tune-up to assure your toilet is working properly?


Yes. We service all toilets and give them a “Toilet Tune-Up,” where we will check for leaks and make sure all the parts of the toilet are working correctly. Give us a call today to book one.




When I flush the toilet, everything does not clear out of the bowl?


There can be several reasons for a toilet not flushing properly: • There may not be enough water moving from the tank to the bowl to clear it out, or the fill valve in the tank is not adjusted correctly. • The siphon jets under the edge of the bowl may be clogged with hard water deposits and may be restricting the amount of water flowing to the bowl. • There also may be an object stuck in the toilet, blocking the bowl from clearing. If your toilet bowl is not clearing when you flush, give us a call and we will find out why.





Does Crush provide a toilet tune-up to assure your toilet is working properly?


Yes. We service all toilets and give them a “Toilet Tune-Up,” where we will check for leaks and make sure all the parts of the toilet are working correctly. Give us a call today to book one.




When I flush the toilet, everything does not clear out of the bowl?


There can be several reasons for a toilet not flushing properly: • There may not be enough water moving from the tank to the bowl to clear it out, or the fill valve in the tank is not adjusted correctly. • The siphon jets under the edge of the bowl may be clogged with hard water deposits and may be restricting the amount of water flowing to the bowl. • There also may be an object stuck in the toilet, blocking the bowl from clearing. If your toilet bowl is not clearing when you flush, give us a call and we will find out why.





Why can't I get my kitchen faucet to stop leaking?


• All fixtures, kitchen and bath faucets, tub and shower faucets, and washer faucets, can leak at one time or another, and age and hardness of water are probably the cause. • The parts to these fixtures may have worn out and need replacing, faucet handles, cartridges, washer stems, seats, etc. • Many of these fixtures may be rebuilt. Sometimes, replacement parts are too hard to find, and it may be less expensive to replace the whole fixture. If your kitchen faucet won’t stop leaking, give us a call and we will repair or replace it.





Is backflow testing required?


Numerous province regulations require all backflow prevention devices to be tested annually. These devices are required to keep the water that passes through them and into the plumbing system beyond them from coming back into the water supply, while protecting the quality and safety of the drinking water system. Just like the individual parts of your car, backflow prevention devices have parts that can break down and wear out. Annual backflow tests can help to ensure the drinking water supplied to your home remains safe.




Will the water be shut off during the backflow test?


Yes, the water will be turned off for a brief time, depending on what the device serves.




How long does the backflow test take?


The actual “Test” only takes a short time, about 10-15 minutes.




How often do I get my backflow tested?


Generally you will only be required to test a device once a year. However if a device fails in some point and needs to be repaired, we are required to submit a Test Report after the repair is made.




When do I know it's time for my backflow test?


You will be advised by your local water or health department when it is time to have your device tested. It usually stays the same month every year, however, this is entirely controlled by the water or health department.




What Is a backflow device?


A backflow device is simply a check valve. It allows the water to flow in one direction only. While there are several types of devices, their primary purpose is to allow the flow of water in only one direction. It is used to protect potable water supplies from contamination or pollution due to backflow.





My tile floor is so cold to walk on in the wintertime. I've heard there was some kind of plumbing that would fix that?


Radiant Heat is your answer. A Radiant Heat Flooring System has tubular piping placed under concrete or tile flooring and is hooked to a boiler system that runs hot water through the piping, heating the floor and creating a more efficient and comfortable heating system.





Sometimes I hear clanging or rattling sound under my house. What is that?


• The clanging sound is caused by the copper water supply piping under you house and it is called “water hammer,” which is caused by the valves closing on the line. • The rattling noise of pipes is caused by copper piping not being properly supported under your house and is probably coming in contact with the wood joists or flooring under the house. • We can install a “Hammer Arrester” on the pipes which will eliminate that clanging sound. If the piping is old, we can also replace that copper piping with plastic Pex water supply piping that is more efficient and quiet. • If you’ve got clanking, clanging or rattling under your house, give us a call and we will quiet those pipes for you.