PLUMBING QUESTIONS

This section will answer your most frequently asked plumbing questions.

Is backflow testing required?


Numerous province regulations require all backflow prevention devices to be tested annually. These devices are required to keep the water that passes through them and into the plumbing system beyond them from coming back into the water supply, while protecting the quality and safety of the drinking water system. Just like the individual parts of your car, backflow prevention devices have parts that can break down and wear out. Annual backflow tests can help to ensure the drinking water supplied to your home remains safe.




Will the water be shut off during the backflow test?


Yes, the water will be turned off for a brief time, depending on what the device serves.




How long does the backflow test take?


The actual “Test” only takes a short time, about 10-15 minutes.




How often do I get my backflow tested?


Generally you will only be required to test a device once a year. However if a device fails in some point and needs to be repaired, we are required to submit a Test Report after the repair is made.




When do I know it's time for my backflow test?


You will be advised by your local water or health department when it is time to have your device tested. It usually stays the same month every year, however, this is entirely controlled by the water or health department.




What Is a backflow device?


A backflow device is simply a check valve. It allows the water to flow in one direction only. While there are several types of devices, their primary purpose is to allow the flow of water in only one direction. It is used to protect potable water supplies from contamination or pollution due to backflow.





Is backflow testing required?


Numerous province regulations require all backflow prevention devices to be tested annually. These devices are required to keep the water that passes through them and into the plumbing system beyond them from coming back into the water supply, while protecting the quality and safety of the drinking water system. Just like the individual parts of your car, backflow prevention devices have parts that can break down and wear out. Annual backflow tests can help to ensure the drinking water supplied to your home remains safe.




Will the water be shut off during the backflow test?


Yes, the water will be turned off for a brief time, depending on what the device serves.




How long does the backflow test take?


The actual “Test” only takes a short time, about 10-15 minutes.




How often do I get my backflow tested?


Generally you will only be required to test a device once a year. However if a device fails in some point and needs to be repaired, we are required to submit a Test Report after the repair is made.




When do I know it's time for my backflow test?


You will be advised by your local water or health department when it is time to have your device tested. It usually stays the same month every year, however, this is entirely controlled by the water or health department.




What Is a backflow device?


A backflow device is simply a check valve. It allows the water to flow in one direction only. While there are several types of devices, their primary purpose is to allow the flow of water in only one direction. It is used to protect potable water supplies from contamination or pollution due to backflow.





Sometimes I hear clanging or rattling sound under my house. What is that?


• The clanging sound is caused by the copper water supply piping under you house and it is called “water hammer,” which is caused by the valves closing on the line. • The rattling noise of pipes is caused by copper piping not being properly supported under your house and is probably coming in contact with the wood joists or flooring under the house. • We can install a “Hammer Arrester” on the pipes which will eliminate that clanging sound. If the piping is old, we can also replace that copper piping with plastic Pex water supply piping that is more efficient and quiet. • If you’ve got clanking, clanging or rattling under your house, give us a call and we will quiet those pipes for you.





Sometimes I get a gas smell in my house. Where is it coming from?


If you have a basement with a floor drain somewhere, the water in the p-trap at the bottom of that drain can evaporate, leaving an open line for sewer gas to escape into the house. Run some water into the drain to fill the trap back up. If this drain doesn’t get used very often, you can put a little bit of oil (cooking) on top of the water after you have filled the trap, which will keep the water from evaporating or you can pour enough mineral oil in the drain to fill the trap, which will take a very long time to evaporate. This application is for any other drain that may have the same problem. If it’s just a sink drain that may not be used very often, just run some water down the drain periodically. Also, the sewer smell could be caused by a vent in the wall that is not connected properly and may be leaking sewer gas into the walls. Give us a call and we can provide the service you need that will eliminate the problem.





Sometimes I hear clanging or rattling sound under my house. What is that?


• The clanging sound is caused by the copper water supply piping under you house and it is called “water hammer,” which is caused by the valves closing on the line. • The rattling noise of pipes is caused by copper piping not being properly supported under your house and is probably coming in contact with the wood joists or flooring under the house. • We can install a “Hammer Arrester” on the pipes which will eliminate that clanging sound. If the piping is old, we can also replace that copper piping with plastic Pex water supply piping that is more efficient and quiet. • If you’ve got clanking, clanging or rattling under your house, give us a call and we will quiet those pipes for you.





Is backflow testing required?


Numerous province regulations require all backflow prevention devices to be tested annually. These devices are required to keep the water that passes through them and into the plumbing system beyond them from coming back into the water supply, while protecting the quality and safety of the drinking water system. Just like the individual parts of your car, backflow prevention devices have parts that can break down and wear out. Annual backflow tests can help to ensure the drinking water supplied to your home remains safe.




Will the water be shut off during the backflow test?


Yes, the water will be turned off for a brief time, depending on what the device serves.




How long does the backflow test take?


The actual “Test” only takes a short time, about 10-15 minutes.




How often do I get my backflow tested?


Generally you will only be required to test a device once a year. However if a device fails in some point and needs to be repaired, we are required to submit a Test Report after the repair is made.




When do I know it's time for my backflow test?


You will be advised by your local water or health department when it is time to have your device tested. It usually stays the same month every year, however, this is entirely controlled by the water or health department.




What Is a backflow device?


A backflow device is simply a check valve. It allows the water to flow in one direction only. While there are several types of devices, their primary purpose is to allow the flow of water in only one direction. It is used to protect potable water supplies from contamination or pollution due to backflow.





Sometimes I get a gas smell in my house. Where is it coming from?


If you have a basement with a floor drain somewhere, the water in the p-trap at the bottom of that drain can evaporate, leaving an open line for sewer gas to escape into the house. Run some water into the drain to fill the trap back up. If this drain doesn’t get used very often, you can put a little bit of oil (cooking) on top of the water after you have filled the trap, which will keep the water from evaporating or you can pour enough mineral oil in the drain to fill the trap, which will take a very long time to evaporate. This application is for any other drain that may have the same problem. If it’s just a sink drain that may not be used very often, just run some water down the drain periodically. Also, the sewer smell could be caused by a vent in the wall that is not connected properly and may be leaking sewer gas into the walls. Give us a call and we can provide the service you need that will eliminate the problem.





Does Crush provide a toilet tune-up to assure your toilet is working properly?


Yes. We service all toilets and give them a “Toilet Tune-Up,” where we will check for leaks and make sure all the parts of the toilet are working correctly. Give us a call today to book one.




When I flush the toilet, everything does not clear out of the bowl?


There can be several reasons for a toilet not flushing properly: • There may not be enough water moving from the tank to the bowl to clear it out, or the fill valve in the tank is not adjusted correctly. • The siphon jets under the edge of the bowl may be clogged with hard water deposits and may be restricting the amount of water flowing to the bowl. • There also may be an object stuck in the toilet, blocking the bowl from clearing. If your toilet bowl is not clearing when you flush, give us a call and we will find out why.





Is backflow testing required?


Numerous province regulations require all backflow prevention devices to be tested annually. These devices are required to keep the water that passes through them and into the plumbing system beyond them from coming back into the water supply, while protecting the quality and safety of the drinking water system. Just like the individual parts of your car, backflow prevention devices have parts that can break down and wear out. Annual backflow tests can help to ensure the drinking water supplied to your home remains safe.




Will the water be shut off during the backflow test?


Yes, the water will be turned off for a brief time, depending on what the device serves.




How long does the backflow test take?


The actual “Test” only takes a short time, about 10-15 minutes.




How often do I get my backflow tested?


Generally you will only be required to test a device once a year. However if a device fails in some point and needs to be repaired, we are required to submit a Test Report after the repair is made.




When do I know it's time for my backflow test?


You will be advised by your local water or health department when it is time to have your device tested. It usually stays the same month every year, however, this is entirely controlled by the water or health department.




What Is a backflow device?


A backflow device is simply a check valve. It allows the water to flow in one direction only. While there are several types of devices, their primary purpose is to allow the flow of water in only one direction. It is used to protect potable water supplies from contamination or pollution due to backflow.





Sometimes I get a gas smell in my house. Where is it coming from?


If you have a basement with a floor drain somewhere, the water in the p-trap at the bottom of that drain can evaporate, leaving an open line for sewer gas to escape into the house. Run some water into the drain to fill the trap back up. If this drain doesn’t get used very often, you can put a little bit of oil (cooking) on top of the water after you have filled the trap, which will keep the water from evaporating or you can pour enough mineral oil in the drain to fill the trap, which will take a very long time to evaporate. This application is for any other drain that may have the same problem. If it’s just a sink drain that may not be used very often, just run some water down the drain periodically. Also, the sewer smell could be caused by a vent in the wall that is not connected properly and may be leaking sewer gas into the walls. Give us a call and we can provide the service you need that will eliminate the problem.





Sometimes I hear clanging or rattling sound under my house. What is that?


• The clanging sound is caused by the copper water supply piping under you house and it is called “water hammer,” which is caused by the valves closing on the line. • The rattling noise of pipes is caused by copper piping not being properly supported under your house and is probably coming in contact with the wood joists or flooring under the house. • We can install a “Hammer Arrester” on the pipes which will eliminate that clanging sound. If the piping is old, we can also replace that copper piping with plastic Pex water supply piping that is more efficient and quiet. • If you’ve got clanking, clanging or rattling under your house, give us a call and we will quiet those pipes for you.





Sometimes I hear clanging or rattling sound under my house. What is that?


• The clanging sound is caused by the copper water supply piping under you house and it is called “water hammer,” which is caused by the valves closing on the line. • The rattling noise of pipes is caused by copper piping not being properly supported under your house and is probably coming in contact with the wood joists or flooring under the house. • We can install a “Hammer Arrester” on the pipes which will eliminate that clanging sound. If the piping is old, we can also replace that copper piping with plastic Pex water supply piping that is more efficient and quiet. • If you’ve got clanking, clanging or rattling under your house, give us a call and we will quiet those pipes for you.